September 21, 2016 - 12:29pm
Future Print's Tools for Business Success webinar series has concluded but you can still watch the following sessions online via the links provided below...
Webinar 2 - Your customers
In this session we are look at what your customers might want or need and then go through one tool in depth to understand your customers as people so you find opportunities for innovation and change.
- Customer segments - (brief explanation)
- Customer channels - (brief explanation)
- Personas and journey maps in detail
Webinar 3 - Making change in your business
In the previous session we looked at your business and your customers. You probably have a few ideas that you might like to take forward. How do you do that?
In this session we use a model for innovative thinking - See. Think. Do. We provide explanation and some tools that you can use to make sure that you are solving the right problem and can come up with a workable solution.
- Catalyst Chat Sheet - (brief explanation)
- Reframing - (brief explanation)
- Challenge Criteria - (brief explanation)
- Brainstorming- (brief explanation)
- Prototyping - in detail
Webinar 4 - Developing your workforce
Now that you have come up with some ideas for change, you have to work out what your workforce needs. Do you need more sales people? More design skills? Digital skills?
There is a defined process for exploring your future skill needs and we’ll go through it now.
- Current Audit
- Future Needs
- Individual skills
- Skill gaps and finding solutions
- Leadership skills